Thank you for your complaint. I’m sorry to hear about your belated withdrawal. Do I understand correctly that your payments in the account are still pending without being processed? Is it an internal casino system issue or just your account?
It’s quite common for withdrawals to take a few days or even weeks to be fully processed. This means that it may take some time for your money to appear in your account. Assuming you’ve successfully completed KYC verification and approved your withdrawals, I truly believe it’s only a matter of time before you receive them.
We look forward to hearing from you soon. Thanks in advance.
Best regards,
Petronela
Dear Kylearcher,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payments are still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Hi Petronela, thank you for your reply.
Yes, they are still pending, although since writing here, one of my December 01 withdrawals has been rejected by the provider, so I was told by my host that I am advised to try again, so I submitted another withdrawal for that amount
I asked if this was an issue with my account verification, and my host still insists that the payments are accepted on this site and is waiting for my bank to process them. I have confirmed that this is not the case, that they have no way to track an incoming deposit as it appears in the account in real time.
Cheers
Kyle
Hello Petronela thank for your reply.
Yes they are still pending although since writing here one of my withdrawals from the 01Dec has been rejected by the provider so I’m told by my host ,I’m advised to try again so I’ve submitted another withdrawal for that amount
I asked if this was a problem with my account verification and my host still insists the payments are accepted on there side and is waiting on my bank to process it I’ve confirmed this is not the case they have no way to trace an incoming deposit it will appear in real time into the account.
cheers,
Kyle
Thank you, Kylearcher, for providing all the necessary information. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will help you further. I wish you the best of luck and hope that your problem will be solved to your satisfaction in the near future.
Thank you very much, Kylearcher, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Liebe Kylearcher,
I’m sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now, I would like to invite a representative of crown casino online real money to join this conversation and help resolve this complaint.
Dear Golden Crown Casino, could you please state the reason why the player’s withdrawals have not been paid out yet and when can he expect the withdrawals?
Thank you in advance for providing the information.
Best regards,
Thomas
Dear Kylearcher,